Payment Information

 

 We accept payments though:

  • Credit Card Payments through CCNow (Secure Payment Gateway)

  • Online Funds Transfer through Paypal (International)

  • Credit Card Payments through Paypal (Account with Paypal is Optional)

  • Online Funds Transfer through Moneybookers

  • Bank Wire Transfer / Western Union (Contact us for more info) 


Shipping Information

 

Which countries do you ship to?

We ship worldwide to almost all major countries. The shipping charges applicable to your shipping address will be added to the order total in the shopping cart before you proceed to checkout. If shipping is not available to your country, your shopping cart will show a message saying "No shipping available to the selected country". In such a case, you are requested to contact us for custom arrangements.

 

What are the different shipping methods available?

We offer the following shipping methods:

Fedex

EMS Speedpost service by India Post

You can track your shipments here:

Tract Speedpost Shipments

Track FedEx Shipments

 

Are all shipments insured?

Yes. All shipments we send are insured. The shipping charges are inclusive of insurance.

 

How soon will my order be shipped?

All products are shipped within 48 working hours. We will send you an email to confirm the outgoing date and give you the estimated arrival date at your address. Our support team shall frequently keep you updated regarding the status of your order.

 

What about custom charges & duties?

Please be advised that we cannot control nor pay for any customs charges, duties or VAT in your country, as they vary from case to case and are beyond our reach. However, there is no import duty on gemstones in the USA, Europe and Canada. In other countries you may be looking at around 1% of the declared value for loose gems. Also you will be able to recover VAT as a professional buyer. Please contact your local customs if you need further information.

 

How long does it take for the shipment to arrive?

Generally, shipments are delivered as follows:

U.S.A., Canada & South America: 4-8 days

U.K., France & Europe: 3-5 days

Russia: 4-8 days

South East Asia: 2-4 days

Indian Subcontinent: 1-2 days

Rest of the world: 5-9 days

 


Returns Policy

 

We have a very clear returns policy. Your inspection period is 30 days, starting with the day you have received the stone. If you don't like the stone, return it within 30 days and we will refund your payment. It is that simple! No exceptions. No discussions. No delays. There is no re-enlisting or re-stocking fee. The only condition is that the item must be returned unchanged, undamaged and including the certificates, free gifts, etc.. Shipping charges are not refundable. 

 

Since we carry the major cost (and the work) of a return, it is in our foremost business interest not to show or present any stone better than it actually is. A returned stone is bad news for us. Therefore we do everything to ensure that what you see is what you get. At the end of the day, every return raises our cost and hence our prices, which is in nobody's interest. 

 

Kindly contact us by email or phone for return instructions.

 


 

If you have any questions regarding payments, shipping or returns, kindly email us at info@gemsoul.com or use the contact page.

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Acceptance Mark

Pay online through Moneybookers

Credit Card Payments through CCNow Secure Payment Gateway

The Gem & Jewellery Export Promotion Council

Insured Shipping through Fedex

Insured Shipping through EMS Speedpost

Gemstones Certified by The Gemological Institute of India

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